DO YOU ALSO DELIVER ABROAD?
We can deliver your order in Belgium, the Netherlands, France, Germany and Luxembourg.

CAN I RECEIVE MY ORDER THE SAME DAY?
Unfortunately, it is currently not possible to deliver your order the same day.

DO YOU ALSO DELIVER ON SATURDAY OR SUNDAY?
Unfortunately, it is currently not possible to deliver your order on Saturday or Sunday.

WHAT ARE THE SHIPPING COSTS?
For an order value lower than 100 euros, you pay 5 euros shipping costs for a delivery in Belgium. For a delivery in the Netherlands, France, Germany or Luxembourg you pay 10 euros shipping costs for an order value lower than 100 euros. For an order value of 100 euros or more, the shipping costs are free.

WHAT HAPPENS IF MY ORDER IS DELAYED?
It's a bummer that your package is delayed. Go to your account to find the most current delivery information about your order. You can also find your Track & Trace here.

Usually, they arrive the next day. We see that other delayed packages are still delivered within 5 days. Didn't receive your package 5 days after your original delivery day? Please contact our customer service.

CAN I ALSO PICK UP MY ORDER AT THE STORE?
You can pick up your order by appointment in our store in Gentbrugge. When your order has been processed, we will contact you to schedule an appointment.

Store address
Rugged Store België
Brusselsesteenweg 613
9050 Gentbrugge
België

Opening hours (by appointment only)
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed