HOW DO I PLACE AN ORDER?
Place your products in your shopping cart with the button "Order". If you use your account, the process will be extra fast because we already know you.

Would you rather speak to an employee? Call our customer service.

HOW DO I CHANGE MY DELIVERY ADDRESS?
Once you've placed your order, you can no longer change the delivery address of that order yourself.

Please contact our customer service to change your address. If your order is already in the delivery process, it is no longer possible to change your delivery address.

Did you move and do you want to change the delivery address in your account? No problem! Go to 'My credentials' in your account. You can easily adjust your delivery and invoice address.

WHEN WILL I RECEIVE MY REFUND AFTER CANCELING MY ORDER?
As soon as we've processed your cancellation, we'll refund you. The time it takes for a refund to appear on your bank account depends on you payment method.

Bancontact: within 3 working days
iDeal: within 3 working days
Credit card: the debited amount will be refunded within 3 days

HOW DO I CHANGE MY ORDER?
Please contact our customer service to change the name, address, or email address of your order.

HOW DO I CANCEL MY ORDER?
Please contact our customer service to cancel your order.

DO YOU HAVE A SECURE PAYMENT ENVIRONMENT?
Yes. As soon as you start the checkout, you'll enter a secure internet environment. That way, others can't watch what you're doing. Your transaction information will be encrypted via an SSL connection. You can recognize a secure SSL connection by the green lock in your browser.

HOW CAN I PAY WITH BANCONTACT?
You can pay with your Bancontact card and with the Payconiq by Bancontact App, both online and in our store. When ordering your product, choose Bancontact as your payment method and confirm the payment with your Bancontact card or with the Payconiq by Bancontact App on your smartphone. Using Bancontact is safe and completely free.

CAN I PAY WITH CASH?
You can only pay with cash in our store. We don't accept cash payments are the door or at the post office. Place the product in your shopping basket and choose the option to pick up your order in the store. You can then pick up your order and pay with cash.

HOW CAN I PAY?
You can pay online with Bancontact (card and app), iDeal or credit card (Visa, MasterCard or Maestro).

In our store, you can pay with Bancontact, credit card or cash.

WHAT IS YOUR BANK ACCOUNT NUMBER?
Would you like to pay with a bank transfer? You can transfer the money to our account number: BE17 3631 1082 0621. Always state your name and order number when you make a payment.